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01332 371661

Repairs are required all the time and Blue i Properties provides an Emergency Repair service only for those items classified as Emergencies:
 

EMERGENCY CALL OUT

 

PLEASE BE AWARE, SHOULD A CONTRACTOR BE CALLED OUT AT NIGHT OR AT WEEKENDS THE CHARGE IS INVARIABLY IN THE REGION OF £65. IF NO FAULT IS FOUND OR THE FAULT IS CAUSED BY THE TENANT, THEN THE CHARGE WILL BE PASSED ON TO YOURSELF.


We will endeavour to respond rapidly to your issue, however we require the following details:

  1. Address of the property with the problem
  2. Details of the tenant, including phone number, name and email address.
  3. Precise description and location of problem. i.e. water is coming through the ceiling. We need to know how much is coming, which ceiling and when i.e. when it rains or when you have a shower/the bath is draining.

 

OUT OF HOURS MAINTENANCE EMERGENCY NUMBER 07969 132333


This number is provided as an out-of-hours service to tenants in a genuine emergency situation.

ANY CALLOUTS WHICH ARE NOT AN EMERGENCY, A CHARGE OF £25 WILL BE CHARGED TO YOU THE TENANT.

Therefore it is vital that:

  • You ask yourself if this is a genuine emergency and it will not wait until the morning/end of weekend. i.e. if your flush mechanism on your toilet is broken this will wait till the morning. If you need to go to the toilet and it is not flushing, go to the toilet and then flush the toilet with a bucket of water.
  • You are realistic with your expectations, i.e. if the boiler is broken, parts cannot be obtained even if you call at 7pm on a Saturday night, as the suppliers do not open till Monday morning.
  • You understand that only basic problems can be rectified. i.e. if you have a radiator leak, it will be turned off and the problem will be sorted during the next working day. Please note that a radiator leak is NOT considered an EMERGENCY.

 


The next step is to look at the relevant eight headings below and see if your problem comes under the explanations. If after you have considered all these points please call our EMERGENCY NUMBER on 07969 132333.
 

1. Boiler not working.

  • Even if outside normal working hours a boiler not working would NOT normally considered an EMERGENCY.
  • If the boiler is an older style boiler, then a pilot light will be present. If this is the case and it is not lit please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App.
  • In most cases your boiler will be a Combination Boiler (Combi-Boiler). If this is the case please check the following:
    • Make sure that the boiler is turned on at the wall and at the boiler itself.
    • If you pay for gas by card, check that you still have money left on it. If there is no money on it then purchase more credit from:
      • a local Sainsbury, Morrison, Tesco or ASDA supermarket.
      • a NISA or LONDIS shop.
      • A newsagent.

      Note: Out of Gas is NOT CONSIDERED AN EMERGENCY.

    • Check the water pressure gauge at the front of the boiler. If this is below 1.0 bar or out of the green area the boiler will need re-pressurising. Please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App.) on our website or via our App 

2. Burglary/Break in

  • Please call the police on 190. Don’t forget to obtain a crime number for insurance purposes.
  • If the property requires out of hours securing of doors or windows, they will appoint a contractor, who we will reimburse. If it is in hours please contact us directly 01332 371661.
  • If the police are unable to assist please call our EMERGENCY NUMBER 07969 132333 out of hours service.
 

3. Drains overflowing.

  • Note: Normally sewage drain or toilet overflow is NOT normally considered an EMERGENCY.
  • Keeping all drains clear is the responsibility of the tenants.
  • The main causes of blocked drains in kitchens is food waste and in bathrooms and showers it will be hair.
  • The solution to blocked kitchen drains is not to put food down the drain in the first place but if it is blocked then a good plunging with a plunger purchased from Wilcos or any large supermarket for £3.50 will normally unblock it.
  • The solution to blocked bath or shower drains is to first pull the hair out with your hand and then carry out a good plunging with a plunger mentioned above.
  • If the blockage is caused by leaves outside, buying a drain cover will stop leaves entering the drain and save the cost of a callout. Invariably scooping them out with a hand first of all protected by a pair of Marigolds will clear it.
  • Unblock this with a drain plunger or by removing the offending blockage (food, leaves, hair and paper) by hand, after putting on some rubber gloves.
  • If the toilet is showing signs of blocking due to a Tampax or Baby Wipes or similar being flushed down it, then again some judicious plunging might unblock it. Blocked toilets are best sorted out earlier than later as an overflowing toilet is not a pretty sight and if proven to be caused by a tenant will result in a costly bill.
  • If your plunging does not shift it then please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App.

Note: Any repair that is not notified through the Blue i Properties FixFlo system could result in a fine.

4. Electric power failure

  • Check that neighbours lights are on i.e. that the lack of power is the result of the street losing power.
  • If it happened due to a bulb blowing or as the result of turning on an appliance - washing machine, hairdryer, kettle or toaster - please check your distribution board for a tripped switch.
    Note: the distribution board is normally a white/cream plastic box often, sometimes with a clear plastic cover, covering a whole line of black RCD switches and a large red one at the right hand end or in the middle. Often this is located in the cellar, for which you will need a torch as the lights will be out or in the kitchen or in the front room in a small cupboard on the side wall near the chimney breast.
  • Check sockets one by one, by plugging individual appliances in until the faulty one trips it (often a hair dryer or kettle). Swap bulbs to check if bulbs have blown.
  • Most commonly a black RCD trip switch or red RCD has gone to the off position. Please note that the RCD will often trip when a bulb blows.
  • This will require moving the “down” switch to the “up” the position and power should be returned. If the power does return check sockets one by one, by plugging individual appliances in until the faulty one trips it (often a hair dryer or kettle or light bulb)
  • If lack of electricity occurs even after checking the black and red trip switches during a weekend or public holiday please ring the EMERGENCY NUMBER 07969 132333
 

5. GAS smell

  • If possible SHUT OFF YOUR GAS VALVE immediately, which will probably be in the cellar.
  • Then CALL TRANSCO IMMEDIATELY 0800 111 999. However please note that they will simply shut off the gas supply and will be unable to offer any other service.
  • OPEN WINDOWS IMMEDIATELY.
  • Please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App.
 

6. Locked out

  • Please do not kick the door down. Regardless of the circumstances you will be charged.
  • If during the working day it is imperative that you need to get into the house/flat or into your bedroom etc. please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App and also ring the office on 01332 371661.
  • In case the lost key happens at the weekend or night and all else fails – ringing a friend or sleeping on the sofa – please call Toon Locksmiths on 01332 233425. Please note that their call out charge is £65.
  • If the problem is caused by the lock mechanism breaking, this cost will be met by the landlord.
 

7. Water gushing through ceilings. This does NOT include drips.


  • The first priority is to decide if it is rainwater, water from the bath/shower, toilet or radiator.
  • If it is rainwater then please ring our EMERGENCY NUMBER 07969 132333 for advice and assistance. Then put a bucket under the flow of water. If it is rainwater then it will eventually stop so have spare buckets/bowls ready to replace the full ones.
  • If it is water from a bath then stop the flow of water by replacing the bath plug and contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App.) on our website or via our App. Water leaking from the bath is NOT normally considered an EMERGENCY other than under special circumstances.
  • If it is water from the shower then please stop the person having the shower and put a bucket under the flow of water to collect any remaining water. Then please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App. Water leaking from a shower is NOT normally considered an EMERGENCY.
  • If it is from the toilet, stop using the toilet. Then please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App.) on our website or via our App. Water leaking from the toilet is NOT normally considered an EMERGENCY.
  • If it is none of the above then it will possibly be a broken pipe and you will have to turn off the mains water tap to stop the flow of water. The stop tap is normally located in the cellar or under the kitchen sink. If we are not open please ring our EMERGENCY NUMBER 07969 132333 for assistance.
    Note: Our emergency plumber will probably only locate the stop tap, turn the water off and return during normal working hours to rectify the issue.
  • If the problem involves the main feed to the property, please contact Seven Trent on 0800 783 4444 (24HRS ).
    Note: They will probably simply shut off the water supply and will be unable to offer any other service until the next working day.
 

8. Water dripping slowly through an upstairs ceiling.

  • This is probably due to a roof tile becoming dislodged from the wind and rain and are difficult problems to resolve rapidly.
  • Normally the odd drip coming from the ceiling is NOT normally considered an EMERGENCY but please notify us of this problem, during the next working day or as soon as possible as it will often require dry weather to gain safe access to the problem and in addition scaffolding may be required.
  • Please contact the Blue i Properties office via the large red REPAIR button (Blue i Properties FixFlo Repair App) on our website or via our App.
  • If the drips become a flow call us immediately on the EMERGENCY NUMBER 07969 132333